Warranty and General Conditions

General Terms and Conditions

General

• unless otherwise stated in the quote or contract, it is the client’s responsibility to obtain the necessary permits, authorizations or approvals before work begins.
• the terms of the work and required preparations are defined during the first project meeting.
• all tools, equipment and machinery required for the work are included.
• for the work to proceed safely and smoothly, workers must be able to carry out their tasks without interruption during working hours.
• we take the necessary precautions to limit the impact on existing landscaping; however, we cannot be held responsible for any resulting damage.
• a final walkthrough may be conducted with the client at the end of the work. Any visible issue must be reported within 48 hours; after that period, the work is considered compliant and accepted.
• a surface water cleanup is performed at the end of the work if a water source is accessible; it is intended solely to remove debris related to the installation.
• when possible, it is recommended to move vehicles away from the driveway to prevent damage during the work.
• if materials are delivered on-site, the client is the primary contact for receiving them; materials delivered or left on-site remain the client’s responsibility.
• timelines may change due to weather, supply delays or any situation beyond T3M’s control.
• any change to the quote or the work after the contract is accepted may result in additional fees and adjusted timelines.
• materials remain the property of T3M Concept extérieur until the invoice is paid in full.
• unless the client provides written notice otherwise, T3M reserves the right to photograph completed work for promotional purposes.
• the client must remove or protect furniture, decorations, plants and accessories in the work area, and clear away debris and unrelated items before our team arrives.

Pool Safety

• our installations comply with the Residential Pool Safety Regulation in effect at the time of the work.
• we cannot be held responsible for future regulatory changes or additional requirements that may apply to the project.

Piles and Foundations

• the cost of pile installation may vary depending on soil conditions; additional fees may apply if extra work is required.
• if concrete piers are required, the excavated soil may be left on-site at a location chosen by the client, or removed for a fee.
• the client is responsible for locating underground utilities before work begins; T3M cannot be held responsible for damage caused by unlocated utilities.
• for a concrete slab, color variations may appear during curing; this is normal and does not constitute a defect.

Fencing

• it is the client’s responsibility to ensure the location of the future fence is properly marked out (site plan, confirmation from the city, or agreement with neighbours).
• the client must submit a request to Info-Excavation before work begins.
• T3M cannot be held responsible for an error in fence placement resulting from a lack of proper marking or prior confirmation of property boundaries.

Download the General Conditions (PDF)